Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at meldorakitchen@gmail.com with your order number and the reason for the return. Returns must be approved before anything is sent back, and we'll give you the return address when we approve your return. Items sent back without an approved return will not be accepted.

Change of mind
If you've changed your mind, the item must be unused and in its original packaging, and return shipping is paid by the customer.

Damaged, defective or wrong items
Please inspect your order when it arrives. If your item is damaged, defective or not what you ordered, email us within 5 days of delivery with your order number and a photo or short video of the problem. We'll review it and send a replacement or a refund. You won't need to ship the item back unless we ask.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

Refunds
We'll let you know once we've received and inspected your return, or reviewed your damage claim, and whether your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at meldorakitchen@gmail.com.